PLLAY takes users identity and age very serious. All users must live in a legal operating state and be 18 years or older to use the service. PLLAY has developed an automated process during the profile registration stage to verify age, state and identity.
In some cases, our customer service team may need to manually review the following:
- state issued driver’s license or state issued identification card
- government issued passport or government issued ID
- utility bill with home address (within the last 3 months)
If you have been notified that additional identity validation is needed, please email PLLAY at: